How does ROPARDO ensure quality standards of services?
Quality is the first of the three beliefs we guide our activity on: Quality – Time – Budget. That is why Quality Assurance is enabled at all process levels and in every activity related to nearshore / offshore software outsourcing projects: analysis, design, development, testing, preparing documentation, installing, training, maintenance and support.
Ropardo, conducts its activities according to project management methodologies and the PDCA (Plan-Do-Check-Act) principle.
Our organization takes care of all the business activities. For this we follow ISO 9001 – Quality Management Principles:
Customer focus. Organizations depend on their customers and therefore they understand the current and future customer needs. We do our best to meet our customer’s requirements and strive to exceed their expectations.
Leadership. Our leaders establish unity of purpose and the direction of the organization. They create and maintain an internal environment in which people become fully involved in achieving the organization’s objectives.
Involvement of people. We believe in our people. That is why colleagues at all levels are the essence of our organization and their full involvement enables their abilities to be used for your benefit.
Process approach. A desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to management. Identifying, understanding and managing interrelated processes as a system contribute to our organization’s effectiveness and efficiency when striving to achieve its objectives.
Continuous improvement. Continual improvement of the organization’s overall performance is our permanent objective.
Factual approach to decision making. Effective decisions are based on the analysis of data and information.
Mutually beneficial supplier relationships. Our organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.